Refund policy

PHILANDERER™

RETURN & REFUND POLICY

Effective Date: January 1, 2026

At PHILANDERER™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

RETURN ELIGIBILITY

Items may be returned within 30 calendar days of delivery.

To qualify for a return, merchandise must:

  • Be unworn
  • Be unwashed
  • Be free of stains, odors, and damage
  • Include original tags and packaging
  • Include proof of purchase

PHILANDERER™ reserves the right to deny returns that do not meet these requirements.

NON-RETURNABLE ITEMS

The following items are considered final sale and cannot be returned:

  • Clearance items
  • Sale items marked "Final Sale"
  • Gift cards
  • Customized products
  • Personalized products
  • Limited-edition releases
  • Promotional giveaway items

EXCHANGES

We offer exchanges for:

  • Different sizes
  • Different colors (subject to inventory availability)

Exchange requests must be submitted within 30 days of delivery.

If the requested item is unavailable, a store credit may be issued.

DEFECTIVE OR INCORRECT ITEMS

If you receive:

  • A defective item
  • A damaged item
  • An incorrect item

Please contact us within 7 days of delivery.

Provide:

  • Order number
  • Photos of the product
  • Description of the issue

PHILANDERER™ will review the claim and provide a replacement, exchange, or refund when appropriate.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The item was defective
  • The wrong item was shipped
  • The item arrived damaged

We recommend using a trackable shipping service.

PHILANDERER™ is not responsible for returned packages lost during transit.

REFUNDS

Once your return is received and inspected, you will receive notification regarding approval or denial.

Approved refunds will be issued to the original payment method.

Refund processing typically takes:

  • 3–5 business days for processing
  • Additional time depending on your financial institution

Original shipping fees are non-refundable unless the return results from our error.

STORE CREDIT

PHILANDERER™ may offer store credit in lieu of a refund in certain circumstances.

Store credits:

  • Do not expire
  • Cannot be redeemed for cash
  • Are non-transferable

RETURN FRAUD

PHILANDERER™ reserves the right to refuse returns, refunds, or exchanges where abuse, fraud, or policy manipulation is suspected.

CHARGEBACKS

Customers are encouraged to contact PHILANDERER™ before initiating a chargeback with their financial institution.

Fraudulent chargebacks may result in account restrictions and denial of future purchases.

HOW TO START A RETURN

To initiate a return, contact:

PHILANDERER™ Customer Support

Email: returns@philandererbrand.com

Website: www.philandererbrand.com

Please include:

  • Full Name
  • Order Number
  • Reason for Return
  • Photos (if applicable)

OUR COMMITMENT

At PHILANDERER™, we stand behind the quality of our products and strive to provide exceptional customer service. We appreciate your support and thank you for being part of the PHILANDERER™ movement.

PHILANDERER™
"More Than Fashion. A Lifestyle. A Legacy."